Welcome to WNS
Through this site WNS offers an online shopping website specialising in products relating to manicure and pedicure supplies.
Please be sure to read this agreement carefully, especially the disclaimers and limitations of our liability, as in using our site you will be taken to have agreed with the terms and conditions set out in this agreement.
We do not intend to make changes to these terms and conditions very often, but we may make changes to them and any time. You should check whenever you visit our site to ensure that you have read and agree with our most current terms and conditions. Any change in our terms and conditions will not affect past use of our site, unless we are legally required to do so.
Ownership of our site
This site is owned and operated by BMNE Direct Pty Ltd ACN 119 864 747 (BMNE Direct). All content included on our site, such as photographs, illustrations, text and any other content is owned by WNS or our content providers. All content is protected by Australian and International copyright laws.
Use of the Content
You may use the Content for your personal, non-commercial, research, seach and shopping use only. This means that you may view, browse through and read the Content on your computer. You may not download, reproduce, distribute, transmit or otherwise exploit the Content in any way unless you have written permission from WNS. In particular, you may not include the Content in any other publication or product, or on any other website or computer network.
Limitation and Disclaimer of Liability
Our site and its contents are provided to you on an "as is" basis. We make no warranties of any kind, either express or implied, including by not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement to the fullest extent permissible pursuant to applicable law.
Although we use our reasonable best efforts to ensure the accuracy of the Content of our site, we make no representations or warranties as to the accuracy, correctness or reliability of the Content. There may be technical inaccuracies, typographical or other errors, programming bugs in this website or its contents. Further, we make no representatons or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. By using this site you acknowledge that its use is at your own risk.
Neither WNS, its Directors not our Content providers will be responsible or liable to you, or any other party, for any direct, incidental, consequential, indirect or punitive damages (including negligence) that result from your access to, or use of this website or its contents.
Placing an Order
- All order placed are subject to confirmation and acceptance by WNS, this includes pre-paid orders, eg payments made by bank deposit, money order or cheque.
- WNS may vary prices for received orders inthe event of price changes or mistakes made by suppliers. In the case of a price increase, you may cancel the order by giving notice to WNS, which must be received within seven(7) days of the price increase notification.
- To minimise errors and improve efficiency, orders would be placed using our on-line ordering system where possible. Other forms of ordering accepted are by fax or phone.
- Orders under $9.95 not including postage will incur a minimum price penalty charge.
- Despite our website being directly connected to our inventory system, quantity in stock displayed on our website should be considered as a guide only.
- Please understand that we do not operate from a shop front. All prices listed on the website are for internet mail orders only. A 10% surcharge will apply to any walk-in customer who has not placed an order either on-line or by fax/phone prior to pick up of that order. Our pick up times are Tuesday and Friday, between 2 and 5pm only, to pick up you must have phoned the office prior to be given a time. Customers who visit us outside this time frame may not be served due to our commitment to mail order despatching.
- Any attempt to cancel an order must be done as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handing charges on the and the cost of shipping the package back. Returned goods must arrive back in the same packaging and condition they were sent, if this does not occur WNS reserves the right not to refund. A 20% restocking fee will apply.
- Cancellations must be communicated by telephone, email or fax as soon as possible.
- For conditions applicable to new client gift vouchers please read our FAQ section (located in the menu on the right hand side of the shop).
Payments Accepted
For online orders, accepted payments include credit cards (Visa, Mastercard and AMEX), direct deposit, money order, personal cheque and international bank transfer for international buyers.
Personal cheques are subject to a 7 business day clearance period after being banked, goods paid for by personal, bank or business cheque will not be posted until the cheque has been cleared by our bank.
For order pick up, payment terms are pre-payment cash,, eftpos and credit card only.
AMEX payments will attract a 3% surcharge (plus GST). There is no additional charge for Visa, Mastercard or Eftpos payments.
We do not deliver by COD.
When making payment by direct debit or internet transfer you must include either your surname or the order number as a reference.
Shipping
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. WNS cannot be held liable for delays, non delivery or damage of items caused by Australia Post. WNS takes care to ensure all items are packed safely and securely for their journey to you. We strongly recommend you request registered post to cover any losses. Please refer to our Shipping and Returns page for further information. For an explanation of our shipping times and express post operations, please refer to our F.A.Q. Any products containing Class 3 Dangerous Goods (most of our liquid products) will be labelled in accordance with the relevant Australian dangerous goods legislation. Products are shipped using Australia Post who are licencsed under the appropriate act to carry Dangerous Goods. Further information can be obtained by emailing us. Under the Dangerous Goods legislation these iems are not able to be posted via Express Post and can only be sent by road transport. So that we are not in violation of Domestic/International Laws and regulations regarding transportation of these products, we send all our liquid products via a Consumer Commodities Dangerous Goods contract through Australia Post. Any order containing Dangerous Goods and where express post has been requested will be downgraded to normal post rates and sent in accordance with the Dangerous Goods Act. Please be aware the items sent by Express Post are not covered by any insurance with Australia Post's terms and conditions. Please refer to our shipping information.
Returns and Refunds
For health reasons we cannot accept return of gels, powders or liquids, please select carefully. Please refer to our Shipping and Returns page for further information. We do not refund for change of mind. Globes in lamps can not be covered by insurance in transit, all lamps and electronics are tested prior to be despatched. At our discretion we may offer to refund for items suffering from a manufacturer's defect within 30 days of purchase, or alternatively replace the item. After this time items are strictly covered under the manufacturer's warranty. We will not refund or replace items damaged in transit by Australia Post. Any returns which may be accepted that are not defective will incur a 20% restocking fee. Any loyalty points earned on returns will be deducted.
Warranty Claim
All warranties are expressed on the relevant item description.
Goods under warranty will be replaced or repaired. No refund can be provided under any circumstances unless it is proven, within 30 days of purchase, the item is not fit for the purpose it was intended. Return postage is to be borne by the purchaser. A reimbursement of return postage to the purchaser is at WNS's discretion, if this is within 30 days of purchase. Customers must request a Return Authorisation number from WNS. Any items returned without this number will be returned to the sender. If the returned item is found not to be faulty or has been damaged through misuse, the purchaser will be required to pay for return postage. WNS also reserves the right to charge the labour cost for examining thse goods where no fault was found.
All warranties are voided if the returned product is found in any way to be mishandled, misinstalled, modified, tampered with, abused, physically damaged or used under wrong voltage etc.
When placing an order it is understood that you agree and abide by the terms and conditions noted on the website.
